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Case study · Rex Home Services

A real trade business. Four teammates, not the whole bench.

Rex Home Services does property and garden maintenance across north Essex and south Suffolk, running jobs through a network of trusted trades. It's also Datavation's first client. It doesn't use every seat we've got, and that's the point: it uses the few that earn their keep.

Where it started

The work was fine. Everything around it wasn't.

On site all day, then the office all evening. Enquiries came in while hands were full. Quotes got written at night. Site reports for commercial clients were written late, or not at all. Invoices went out when there was time. None of that is the job Rex is paid for, and all of it landed on one person.

Who's on it

Four teammates, one person checking.

Three specialists built for the trades, one seat from the bench, and a person approving anything that sends money or makes a promise.

P
Pip
Front of house

Answers enquiries on the Rex website now, and takes the landline next. One memory across every channel.

W
Wren
Estimator

Prices the job off Rex's own rates, and pairs site photos into a before-and-after that helps sell it.

F
Foreman
Field operations

Books the job, plans the week, turns photos and voice notes into the site report, and starts the invoice.

T
Tally
CFO · Finance

Matches payments, and drafts the polite chase when an invoice goes past due.

The chain, as it runs

From an email to money in the bank.

  1. Enquiry arrivesBy email or message, with photos where possible.
  2. Foreman books itInto the diary, on a sensible route, with the right trade.
  3. The work gets doneBy the trade, on site. That part stays human.
  4. Photos and voice notesCaptured on the phone as the job goes.
  5. The site reportWritten up from those, checked, sent to the client.
  6. The invoiceDrafted off the finished job, approved, sent.
  7. The chaseDrafted if it goes past due. Sent once approved.
Where it sits in the loop

Twelve steps. One memory.

The same twelve steps every job goes through. Here are the teammates who cover each one.

What we're not claiming

No invented numbers.

We're early, and we won't dress it up. There are no made-up time savings, no manufactured statistics and no testimonials we haven't earned. Real, redacted examples will go here as they're cleared: a site report, a before-and-after and a quote. Until then, the business itself is the proof, and you can go and look at it.

Want the same in your business?

Not the same four teammates, necessarily. The ones your business is short of. Two minutes at the desk.