Nine functions, and under each one the things people actually say when we ask what's short. If a whole department is your job, start there. If all nine are your job because it's just you, start at the bottom — that one's yours.
If sales or marketing is your job — or one of the hats you wear on a Sunday night.
Enquiries answered while they are still warm, quotes out the same day, follow-up that actually happens, and a steady presence so people know you exist.
6 things people say →If you run the schedule — an operations manager, a supervisor, or the person whose phone rings first.
One diary that is actually right, a week ordered so the driving makes sense, and everybody knowing where they are without six phone calls.
6 things people say →If you are accountable for what actually happened on site, and for proving it afterwards.
Every job written up while it still matters — client-ready reports from photos and notes, a findable record per client, and the certificates where you can produce them.
4 things people say →If the money is your job — a finance manager, a bookkeeper, or you at the kitchen table on a Sunday.
Invoices raised off finished work the same day, chased politely without you being the bad guy, and a straight answer on who owes you what.
5 things people say →If you carry the inbox — customer service, front of house, or the owner who dreads opening WhatsApp.
Every channel landing in one place, triaged, with replies drafted — nothing unanswered overnight, and the good jobs turned into reviews.
4 things people say →If someone asks you for the numbers — or you would like to be able to answer that yourself.
What each job and each service actually earns, the month closed without losing a weekend, and the few numbers that matter, the same way every week.
4 things people say →If people are your job — an HR manager, an office manager wearing the HR hat, or an owner about to take someone on.
An honest read on whether it is a hire or a seat, the advert and shortlist if it really is a hire, and the way you do things written down so a new starter is useful in a week.
4 things people say →If the certificates, renewals and records land on your desk — or nobody’s, which is worse.
Every renewal held and flagged in good time, deadlines assembled as they happen rather than in a panic, and a business that can answer a question from its own records.
4 things people say →If all eight of the above are your job, because there is only you. Most people who ring us start here.
The inbox sorted before you open it, every promise you made on the phone caught and chased, one short brief a week — and the way you do things written down while you are still here to explain it.
4 things people say →If your job doesn’t fit any of the nine, it still fits us.
Tell the desk what you do and what’s eating your evenings, and we’ll take care of the rest.
Tell us anyway →