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How the work flows

Every job goes round the same loop. Where does yours get stuck?

From finding the work to the customer who comes back, there are twelve steps. Pick the one that's costing you, and we'll show you where it hurts, what good looks like, and how we'd sort it.

ALWAYS ON · SEE BELOWWin the workDo the workKeep themThe job looptwelve steps · one memory1Find work2Enquiry3Qualify & survey4Quote5Win it6Book & plan7Do the job8Report & sign-offInvoiceGet paid11Aftercare12Repeat & referral

Tap a step · the dotted ring is the work that never stops

Always on

Money

Where it hurts
“What's in the bank never matches the books.”
“VAT gives me the fear.”
What good looks like

Supplier bills matched to jobs, cash for the next few weeks visible, and VAT pulled together as you go rather than in a panic.

How we’d do it
  1. Supplier bills are read and matched to the jobs they belong to.
  2. A plain look at the next six weeks: what's coming in and what's going out.
  3. The quarter's VAT figures are pulled together as it happens, ready for you or your accountant.
Who picks it up
T
Tally
CFO · Finance
V
Veda
CDO · Data
What it can cost
1 weekend a month

The weekend that goes on catching up with the books.

Time back
£520 a month

About 4 hours a week back to you.

Example figures for a small trade business, not a promise. Your numbers will differ, and working out yours is what the free brief is for.

In the Finance departmentThis is me
One conversation, passed along

Nobody asks your customer to start again.

Most tools give you a separate box for each channel and each job. Here, one memory follows the customer. Each part of the job is handed on with the notes attached, the way a good office passes a file across the desk.

One memory. If they ring on Monday and message on Wednesday, it's the same conversation. And you approve anything that sends money or makes a promise.
Always on

And the work that never stops.

Some of the work doesn't belong to one job. It runs all the time, round every job at once.

Found your sticking point?

Tell the desk which one. We'll tell you what it would take, including when the answer is "leave it alone".